How long does it take from the time I purchase a fireplace to delivery to my door ?
Our supplier has large stocks available and can usually deliver anywhere in mainland UK within 4 days. For overseas orders please telephone us if you require exact delivery times.
USA is approximately 4 weeks, Europe approximately 1 week.
Is there a charge for delivery ?
Our freight carriers charge £81.07 incl vat (fireplaces) for delivery anywhere in mainland UK.
USA dockside for collection USD350.00, Europe £140.00 +vat, to your door.
For deliveries elsewhere in the world please email us for a quote.
Are these fireplaces easy to fit ?
Yes, our fireplaces come in 4 pieces and are part pre-assembled for easy fitting, any reasonably competent DIY person can fit one. We are very happy to provide advice, please email any questions you have.
What do I fix the fireplace together with ?
We recommend china clay (plaster of paris) or bathroom tile adhesive, both readily available from your local builders merchant or DIY store.
Can I see the fireplaces before I buy ?
Yes, we can arrange an appointment for viewing at our suppliers warehouse in Liss, Hampshire.
Are the fireplaces Hand Carved from Solid Marble ?
Yes, all fireplaces supplied by Earthtools are Hand Carved by highly skilled master craftsmen from solid blocks of natural Marble.
NONE of the fireplace collection is made from any reconstituted materials.
Can I pay by cheque rather than credit card ?
You can telephone or email your order and provide us with your credit card details, or send a cheque in the post if you prefer.
Is there a quality guarantee ?
Yes, all the fireplaces we supply are guaranteed to be free from any defects but please bear in mind that all natural materials such as marble will have naturally occurring variation in colour, veining and grain.
Is my Fireplace insured against damage in transit ?
Yes, but all deliveries from us must be checked and signed for at the time of delivery. It is very unusual for any of our shipments to get damaged but if this occurs you must sign for the delivery as 'damaged' and notify us immediately.
We will endeavor to replace your fireplace within 4 days.
I have a special/difficult size or design requirement, can you make me a special order fireplace ?
Yes, we can create special order pieces for listed buildings and large or unusual houses. Please contact us to discuss your requirements and we will provide you a price quote within 48 hours, but please allow approximately 12 weeks for carving and delivery.
If I order a basket of cast iron insert as well as a fireplace do I have to pay more for delivery ?
No, we can add additional items to the pallet, so you will only pay for one pallet per fireplace and can include other products.
Do I need to buy a back plate if I order a cast iron arch ?
No, the cast iron arch comes with everything displayed in the picture. The only additional item you may require is a gas burner with coals (if you require a gas fire), this item is an additional £176.25 incl vat.
Gas fires are made by 'Multiglow' or 'Monarch' depending on the design of arch or fire basket you choose.
Do I need expansion joints in the hearth if I am going to burn solid fuel (logs or coal) ?
Yes, we supply our black granite hearths with expansion joints already in place, for this purpose. Granite hearths with expansion joints in place are £146.88 incl vat.
Do I need expansion joints in the hearth if I am going to install a gas fire ?
No, the heat is far less intense for gas fires and therefore you do not need expansion joints. Standard granite hearths with no expansion joints are £116.33 incl vat.
I want to use the supplied free marble hearth, do I need to have expansion joints cut by my installer ?
Expansion joints must be cut at the time of installation. If your builder is concerned about cutting the hearth they may email us for advice, it is a simple process using the correct tools.
Can you help with an installer in my area and how much does installation cost ?
Yes, we are able to provide details of an installer anywhere within the UK. The cost will vary according to the amount of work involved, for example if your old fireplace may need to be removed. Estimation of the cost is around £200-£300. Most installers within our database are Corgi registered and therefore can fit gas fires. Also, installers have the facility to sweep the chimney before installation.

Delivery Notes
If your driveway is gravel please have a piece of plywood or a couple of scaffold boards available so the crate can be wheeled off the tail lift of the lorry (otherwise the pallet truck will sink in the gravel).
If your property is a flat, please have two people available on the delivery day because the driver is not insured to deliver other than to your outside door, driveway or into your garage.
The delivered products must be checked at the point of delivery, we can not retain responsibility of breakage once the products have been delivered. If (very rare) there is damage, you should sign the delivery note as damaged and we will replace the products as soon as possible.and arrange collection of the crate with the damaged goods.